Dahua Statement on Unauthorized Distribution in Australia

Dear Valued Dahua Australia Customers,

Dahua Technology Australia Pty Ltd. (hereinafter referred to as Dahua), as the world’s leading supplier of video surveillance and solutions, values our Australia’s partners and are proud of the relationships we have developed. Unfortunately, not every distributor advertising Dahua products has been authorized by Dahua to advertise or sell those products in Australia.

It has come to Dahua’s attention that some unauthorized distributors sell altered, modified or damaged products. Many of the products sold by those unauthorized distributors have been modified in various ways, the firmware they used are different from the products sold by authorized distributors in Australia, meaning that they are unsuitable for Australian conditions and might be non-compliant with Australian Standards. Therefore, Dahua cannot guarantee that the Dahua products sold by such unauthorized distributors are authentic. Dahua will not provide any warranty or after-sale service to such modified products.

Dahua is investigating those cases and continually works to eliminate sales of Dahua products through unauthorized suppliers and their partners who engage in illegal practices from the marketplace. We trace all the serial numbers and track the product back to their source and reserve our right to cut the distributors out of our authorized system, and pursue further legal actions against unauthorized distributors who engage in illegal practices from the marketplace.In order to maintain the market order and safeguard customers’ legal rights and interests, Dahua kindly reminds customers to purchase Dahua’s products through Dahua’s authorized distributors.

Meanwhile, you’re kindly requested to contact us should you be contacted by those unauthorized distributors for the purchase of Dahua products. If you have further questions please contact Dahua Australia Customer Service at sales.oc@dahuatech.com

Thank you for your continued support of our industry and Dahua’s leading video surveillance and security products.

Truman Zhang

Country Manager 

Dahua Technology Australia Pty Ltd 
8th July 2019