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AJAX Warranty Policy (Effective from 1 January 2026)

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5 YEARS WARRANTY ON ALL AJAX PRODUCTS

SecuSafe is committed to delivering reliable, long‑term protection with Ajax systems.

For all Ajax products purchased from SecuSafe on or after 1 January 2026, we provide a 5‑Year Warranty, consisting of:

  • 2 Years Manufacturer Warranty provided by Ajax Systems Manufacturing

  • + 3 Years Extended Warranty provided by SecuSafe at no additional cost

Manufacturer Warranty (First 2 Years)

Ajax devices are manufactured by Limited Liability Company “Ajax Systems Manufacturing”, registered at:
5 Skliarenko Str., Kyiv, 04073, Ukraine.

The Manufacturer warrants and guarantees the quality of the devices against material defects and manufacturing faults for a period of 24 months from the date of purchase, provided the products are used, installed, and serviced in accordance with official guidelines.

In many cases, technical issues (approximately 70%) can be resolved remotely. Where remote resolution is not possible, warranty support will be provided through us.

SecuSafe Extended Warranty (Additional 3 Years)

Following the Manufacturer Warranty period, SecuSafe provides an additional 3‑Year Extended Warranty at no extra cost, offering continued protection against eligible device failures, subject to the same usage, installation, and documentation requirements.

Warranty service is valid only within the applicable warranty period and requires a valid proof of purchase (original invoice or sales receipt). SecuSafe reserves the right to refuse warranty service if required documentation is incomplete, inaccurate, or unavailable.

Defects identified outside the applicable warranty period are not covered.

This manufacturer and extended warranty does not cover:

  • Normal wear and tear (device body scrapes, scratches, etc.), wear of the elements caused by improper operation, and normal wear of the device components.

  • Bundled batteries.

  • Restoration of the user data or programs.

  • Mechanical and/or electrical damage (including latent), including unstable connection with the network, poor grounding, external electromagnetic fields, exposure to direct sunlight, high humidity, and vibration.

  • Damage caused by unauthorized repair, installation, and/or replacement of components or programs, including the installation of updates and extensions, performed by anyone other than an authorized representative of the Limited Liability Company “Ajax Systems Manufacturing”.

  • The QR code on the device has been altered, erased, damaged, missing, or rendered inconsistent.

  • Damage caused by animals or insects, moisture, temperatures outside the operating range, corrosion, oxidation, and introduction of foreign objects or substances inside the device.

  • Damage caused by any abuse, misuse, mishandling, or misapplication, including cases where Products show cosmetic damage, including scratches, fractures, and dents.

  • Damage caused by natural disasters, e. g. fire, lightning, flood, hurricane, earthquake, etc.

  • Damage attributed to the influence of foreign objects, throwing, dropping, contact with liquid or submersion therein, the effects of viruses, and in cases when the damage is caused by linking and connecting the Ajax device to products manufactured by third‑party manufacturers.

  • Obligations with respect to the SIM card mobile operator.
    The warranty service does not cover routine technical maintenance, servicing, and device inspection, in particular, cleaning, adjustments, checkups, and software error fixing.